HP Photosmart Premium Wireless e-All-in-One (CN503A#B1H) Review

Average Reviews:

(More customer reviews)UPDATE 12/11/2010:
Have been running a firmware update for over a week now.... while the printer locked up once, it could have been due to a power fluctuation. Overall the issue listed in the CON below seems to be resolved so far. While the printer is nice, HP still gets 2 stars for how this was handled (they should have been responding to the many posts in their support forums for their new product.. also disappointed that an issue like this made it through whatever testing they do).
ORIGINAL REVIEW:
Pros:
- The printer was relatively easy to set up wireless... worked for a mix of Windows 7 x64 computers and Windows XP laptop (all wireless)
- The speed of the printing is quick and the quality of typical documents is nice
- Photo printing looked very nice on photo paper
- The two trays that come with the printer, one for normal paper and one for photo paper are a fantastic idea
Cons: (arrrghhh... frustrating con, hence the 3 star deduction)
- The printer would go to sleep and infrequently never wake up... it would take unplugging and re-plugging the printer power cord to reboot the printer (this takes some time, the printer takes about a minute or so to re-power up). I researched the issue on the HP website forums and found a number of users were having the same issue. There are no firmware updates to fix this issue, in fact, there's no evidence that HP recognizes this as an issue and is addressing it...
THE FIX AND ONLY HELP... on the forum, an HP employee (who takes pains to stress he's being helpful and not responding as an authorized HP representative) is the only ray of light... he provides very nice step by step details on how to fix the problem (effectively, change the IP from dynamic to static on the printer). While I am very comfortable doing such a thing, I can see the majority of users not being comfortable doing this and effectively being left with a printer that locks up every day. HP really needs to get their stuff together and at least say something to the effect that they are working on the issue.
Disappointed in HP support.
At this point, I would not recommend this printer to anyone except people with higher than average level of tech knowledge.

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Print Web pages, everyday documents, lab-quality photos, and creative projects without a PC using the HP C310a CN503A Photosmart All-in-One Printer Color Inkjet Printer.

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